Missing pieces in box

It looks great in my bathroom, I have a clawfoot tub. The old faucet was most likely original to the tub and had worn out, so I saw this set and it was adjustable to fit the different nonstandard holes in the tub. I was installing it when I noticed only one of the adjustable arms had a rubber gasket, the other was nowhere to be found. Dropped a star because of poor QC. Fortunately, it was the same size as a regular garden hose, and I keep a bunch of those in the workshop. Works very well and looks classy, so I'm happy.

This is beautiful and seems high quality, but it has metric threading so our plumbing doesn't fit on it and we have to go out and buy new plumbing for it. It would have been great if this could have been made clear in the write up about the product. It feels frustrating that this wasn't clearly addressed in the product description.

Look nice and very easy to install. My vintage iron cast tub look sexy again.

Great product

Easy to install works great

Wrong parts were sent for the wall and our plumber had a bit of a time with it but it looks amazing

This product is very good quality. I was pleased with everything about this product and transaction. Delivered right to my door. Easy to install and it works and looks fantastic.

Very sturdy. Works great and easy to install. All parts in package to install to clawtub

This is impressive quality made from solid brass and seems well plated. Fitted to an antique cast Iron tub with no problems. The stem pipes are a little short but you can compensate for this by putting the mounting nuts on reversed. drilling two holes in the flange and tightening with a wrench from an angle grinder. Compares very favorably with units costing hundreds of dollars more.

Purchased in Nov 2020. Installed shortly thereafter.It's January 2022. The hose began leaking upon replacing the chlorine filter. From the connector at the base not the actual showerhead connection.Replacement from Amazon was simple to find and order. They sell the similar-looking hose.Hoping it last longer.Not changing my star review. I'm happy with the spigot style. The issues were well worth the outcome.Wanted to update since a part broke and help others know a replacement is easy to locate on Amazon⭐️⭐️⭐️⭐️Update /Bought this Vintage style spigot kit for a free-standing original claw tub in this 1900 house.Currently, at purchase of the property was installed a basic cheap facet with attach tub for shower and ceiling install of curtain hanger is the setup.My goal, install a tub mount spigot with a vintage appearance. Digging the English telephone style. Searched for a fantastic price point without sacrificing style.After searching high and low. Big box to Amazon found this setup.I ordered the tub mount. Regardless of what others here say, I could not find the necessary parts.Returned.Bright idea, order wall mount and potentially different mount extensions from Amazon if needed.I purchased from the opened box section adding extra savings.Product arrives. Perfect condition.Now, the obvious differences between the wall and run mount are only TWO:1- the size of the opening for holding to plumbing mount2- length of plumbing mountOkay, so I'm calling it plumbing mount. We're the bolt screws to tub and cable screws up.The small deviation of .1 in the run mount was a huge issue. Could not find anything anywhere to screw on.The problem using a wall mount isn't the size but the lengthHow I solved this problem, two 1/2 large washers.Instead of using the hardware included to bracket the spigot plumbing mount, I added length by using the narrower width washer.The photo includes all I used for reference.Because it's a tub mount the holes are wide enough for standard plumbing. The plumbing mounted with this kit is skinny in comparison.So, a large 1/2 washer on each side holds this dandy spigot easily.Now, Stan at Home Depot helped me with the next problem.I went to HD because it’s closer. No preference per se. All stores have different options I use. I leverage them all toward finding what I need to leverage the best prices.Anyway, I could NOT find the hex bolt to fit the plumbing mount. Stan, an old guru working at HD walks me to the Dept with Hax bolt options.Me: ”that’s not gonna work. It's too long for the hardware and mounting.”Stan: ”Use a Hacksaw”.Me: ”Stan, you're a genius.” And, I wrote a review for him to HD plus recommended Stan be their social media DYI guy online locally.What I did was use my rotary tool with a saw attachment. This way I could closely get around the hex. Then, use a piece of sandpaper to smooth.See photo for the non-modified PCV hex. You'll wanna get two.I paid under $4 for the two washers AND two modified hex bolts plus my military 10% discount.Now, the next part is tricky.Once you connect the plumbing mount hardware using the four washers. One inside the tub and one on the backside you'll screw on the modified hex bolt.This gives you about 1/2 inch of screw left to attached the compression cables.I bought a set of 20 inch compression cables and shut off valves on Amazon because I couldn't find them in store at big box. Ordered them on Amazon.If you can get the shut off valves I did in store they're a few dollars cheaper IF in stock. You could order and drive to pick up paying for gas. Or, use Amazon prime.What I decided was to experiment with the look of compression cables rather than use hundreds of dollars on perfect fitting hard pipes. Which were too long everywhere I looked.Depending on the look decided I could build a box to cover the cables if I didn’t like the appearance. Make a shelf was another idea to hide the cables of they didn’t fix my appearance goals.So, equipped with the 20 inch compression cables, new shut off valves, and the gear in the picture, my next and last dilemma... With a 1/2 inch length will I be able to screw on a secure compression cable.First, made certain the shut-off valves were properly installed. It's a long way to the basement alone. With help could Walkie talkie with someone there.I’m having fun doing this on my own. SO shut off valves work and tested with compression cables installed.How I mounted them, once the plumbing mounts for the spigot is in place on both sides using the modified hex bolt I made adder plumbing tape folded in half.The shorter plumbing mount from the wall mount kit with my modifications using two 1/2 washers and custom cut and fix hex bolt allow for plumbing tape folded in half which is the perfect distance for the compression hose nuts at the end.Zero room between all parts. The hex bolt must be snug. The tub tape can't be bulky. I wrapped folded tape a few times. Just enough to promote a tight seal.If I was allowed to post a second photo you'd see how beautiful this looks installed.Even though the washer doesn't look as perfect in the tub as the parts included the spigot itself transforms the entire bathroom. From what all the extra hardware installed for the shower and cheap ceiling hanging curtain hardware to a sleek beautiful extravagant accessory.I left the two rubber protectors on the phone mount prongs the show head rests on.It you didn’t know, the telephone mount turns. By leaving the rubber shipping protectors on I’m able to use the shower facing me while in the tub.Also, sometimes I rest the shower part facing me on the middle of the holder so it’s getting me wet while sitting.I’ve also attached a shower chlorine filter to the spigot. Then, attached the shower cable. I bought a two sided screw extension plus an extended hex bolt. I attached these to the spigot and then the chlorine filter. The connectors are brass. But, with primer and spray paint match them to the newly painted feet of the tub. Which will be black soon.The interior of the tub with the Rustoleum quart epoxy kit found here for under $25 using subscribe and save $23. Basically make this a classic brand new tub minus the plumber and resurfacing crew. Plus, the compression cables for under ten saved me hundreds and look amazing balls.I’m SO happy I didn’t give up because the tub kit was ill fitting to parts.With a little creativity solved all the plumbing install issues. Now, this bathroom will continue to transform into the spa bath. While the new bathroom downstairs being installed next year will have a walk in shower making this room a perfect get away.The biggest concern anyone trying this free standing claw tub mount compared to wall mount will be the thickness of the gap the plumbing mounted hardware must protrude through between inside tub and outside if tub mount success is desired. My tub is roughly the thickness of two washers. Including the tub surfacing and resurfacing at least once. I will be adding epoxy to this when resurfacing but will have sanded the surface first. My recommendation is a little extra sanding on the outside could remove 1/32nd and inside another 32nd would mean the new epoxy wouldn't add width to the thickness when reinstalling the spigot upon completion of resurfacing inside and paint outside. Just be aware of the tight fit and you'll be fine.Another thought, the hex bolt could be sanded 1/16 more and not destroy its integrity. I didn't find the need, but your independent standing tub is likely a different year than mine, so taking into account differences wanted to mention this option if you require a narrower bolt. It's important to keep the bolt wide enough to handle the results for holding the spigot in place as a priority.Be very careful not to overwrap plumbing tape between the hex bolt and compression cable. You DO NOT want the tape being pushed between the hex and compression nut ends that screw into the plumbing mount.I found wrapping the tape three times doubled = six single times single works great. No room for the tape to bunch between the hex bolt and compression attachment. I found it helpful the pull the tape as tight as possible.For you larger finger tipped men. Ask a woman or youth with slimmer fingers if you’re having a difficult time. There’s such a small space and no room for error or you’ll be calling the plumber or installer back if this isn't done properly the first time.All in all, I’m a happy human with my newly installed spa spigot. At least this is how it feels every time I clean up since installing.I’ve used this for a month and no leaks. No issues. Works amazingly well. Looks fantastic.In case you’re wondering about the plumbing putty in the photo. It’s for the floor around the plumbing when the new floor tile is installed.Sincerely hope this helps everyone solve the hardware issues for under $4 plus fit for the plumbing mounting hardware. We're to by new compression and shut of valves for $30 total or less depending where you shop.The wall mount kit is less. Plus, if someone returns theirs or the box is crushed you can save more.My total for this project including the hardware in the photo and spogot was about $100.Total time to install? Plus, install process I used...Considering it took me until the actual process of installing to figure out I needed two extra 1/2 washers requiring a trip to home depot will not be adding this to install factor as you will NOT have the same issue because, hello, I've helped you not make the same mistake.Shut off water to include turning on a sink facet on first floor to alleviate pressure to system two minutes.Remove old spigot two minutes.Removal of old hardware plumbing and broken shut off values about five minutes. Make sure to use a plumbing wrench to hold the pipe and another wrench for the valve.Clean plumbing for shut off valves using a wire brush two to five minutes depending on condition. You can use a tooth brush style OR I used one for cleaning a grill. This primes the ability to use new plumbing tape and ease of install of new shut off valves with a quality seal.Once all the old parts are removed and everything is clean...Install both shut off valves. Same process of removal after installing plumbing tape. Total time five minutes for both. This might take you a few extra minutes depending on experience. Be careful to hold the pipe steady while tightening the valve.If you want you can turn the water on to see if the flow is stopped. Make certain the valves are turned OFF. Keep in mind these parts have plastic parts to the knob. Do not tighten too tight or you'll break them.If no water is leaking turn the water off again. No working on pipes with water on or suffer a mistake.Also, my set up required me to remove the nut part. The male end now screwed into the floor female end. Meaning I wrapped the tap around the valve prior to install.Hex bolt mod took me ten minutes. Cut both bolts then sand rough side.With shut off valves installed and hex bolts ready add washers to plumbing spigot. Hold to tub. Add washers to outside of tub while holding spigot minus shower head and for me chlorine filter. Screw hex bolt hand tight to outside of tub. Slightly tighten. Adjust spigot. Make certain you install the spigot plumbing mounts lower than the spigot. Not spigot higher. This took me about five minutes. May take you a little longer.Install compression cables to shut off values including plumbing tape three minutes total.Plumbing tape folded three snug wraps three minutes because it's a pain to make certain it's installer A- tight and B- not forming a wall between hex and compression cable but, but depending on which direction the tape is wrapped may cause it to bunch up when adding the compression cables. I had to redo mind so the end of the tape is the direction as the nut screws. Had to do this twice. Five minutes.Install the nuts to the plumbing mounts for both cables took five minutes.Make sure both valves are OFF.Running to the basement to turn on water and back upstairs. Two minutes.Turn on valves. Check for leaks ten minutes. I wanted to make certain the cables and all connections had zero seepings.Total time for me 56 minutes not including the trip back to the store for extra washers.I gave myself time for moments like this based on my first experience with the tub mount kit and no parts available. Had to reinstall everything and return the kit.For a less experienced person may be two hours tops.I always recommend for enjoyment and less frustration on projects to always plan for extra problems just in case.Sincerely hope these tips help everyone enjoy this kit as much as I have. It's the best price and other than the ridiculously weird plumbing mount deviations making installation unnecessarily challenging once I figured the problems out with solutions it's a magical transformation worth the effort.Now, if only the manufacturer would make an American mounting kit and perhaps charging a few dollars more would still be the best price for the fanciest spigot while increasing the customer fan base.Just an idea 💡😁⭐️⭐️⭐️⭐️⭐️💯

Good product for the price. We hooked this up to an old cast iron tub (vintage). Had to use a large washer on the outside of the tub holes for the nut to seat against. Works great, nice looking.

I like the quality and look of unit bought and installed in May 2019 - but during a shower last week - the cold water handle seemed to burst and sprayed water all over bathroom - flooding it with water leaking down to floor below causing damage. The plumber who installed the unit (bill to install was $175) said it was a part problem - that problem was in the solid unit - that holds the hot/cold handles. A blue washer seemed to come out of the faucet at the time it failed as well somehow. There is NO contact information on the Wasserrhythm website and I cannot tell what brand this is. I would like to know who manufactured it and compensation to repair it and maybe a part if needed vs. a new unit - which will cost me $175 to install again.