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Reviewed in the United States on March 8, 2025
As a former pro alarm installer and having tested many of the alarm products available from Amazon over time, this system is without question the best for the property owner DIY person. It is very comprehensive and well thought out, yes it could be improved but none of the others come close to the quality of this one. The display is excellent and the wizard that walks you through the setup is very good. I had, even with my knowledge some questions for OSI and their customer service response is excellent. With most alarm companies that offer a quality product such as Cove they want you to be locked into a monitoring service, I have Cove on my company industrial unit and to be honest, its not that good but we need monitoring on the commercial unit hence why we chose cove.Some of the setup and programming is a little strange with the wording disarm always present when it is actually disarmed little bit of a slip up there in R&D and it could have an external N/O relay feed to trigger external wired sirens etc.The plug in siren is a little on the cheap side and the 115 volt prongs are in the center of the unit meaning it takes up 2 socket spaces when if they had offset them it would only take up 1. If you can plug the siren into a socket where it cant just be unplugged easily is the best bet.The smart life app could be greatly improved, no history delete is a pain and the display on a tablet or i pad etc is not as good as it should be, but it works fine.The units external input facility is very good but for most people its just going to be too much to do and the panel would have to be where the old alarm wires are easily accessed.With all these alarms the communication to your phone is going to be the number 1 priority, as although the units alarm is loud along with the siren, its going to be easy for any thief to disable that quickly once they get their hands on the unit and siren but its a deterrent and no thief likes to work under stress.All in all a very good system for the price and the fact that they are not locking you into a monitoring contract is a big plus.
Chad Kulbatski
Reviewed in Canada on March 5, 2025
Very happy with it. Had it for some.time now and send instant alert when I'm not at the house and someone comes and disarms it or sets it off. Could use some extra accessories for the price point like an external loud speaker alarm. Other than that, this thing works great. 5 stars, worth the buy. Easy to hook up and set up. Works great and user friendly.
C Marshall
Reviewed in the United Kingdom on March 3, 2025
Really did like this alarm system, Simple panel but that's all you need.Touch is so much better than the panel it was replacing and was refreshing to touch the screen and your touch been registered.Had an initial issue where I could not select the system code to change the code from default, support top class and replied within hours rather than days.After several factory restore it was the same but I eventually worked out you need to select a user then go back and you can now select the system code to change.Had everything setup and ready to be put into place, sensors ready, door contacts ready, new sim card was ordered and on its way.Decided to do a test with my 2nd phone sim card before fixing in place and putting senors and door contacts in place.Thought I had everything ready and did an alarm set off test, it worked fine but then I see notifications that the sim card aspect is an extra subscription service that you need to sign up for, sms and calls.I did receive a text message on my main phone but looking in the app I was asked to sign up for sms, I did also receive a call but it was declined on my main phone for some reason or another.I hate companies who hide additional charges for features, Amazon and others do it with door cameras.Expensive service, charges £26 for 30 days, my old system allowed sms and calls for no extra cost.Little bit of false advertising in the product description: Reason I have given 1 starNo Monthly Fees! There are absolutely no monthly fees, installation costs, or contracts required.Now fully factory reset and been returned for a refund.If you don't plan on using a sim card, the system looks great, nice and easy to add sensors and it even registered a spare PIR Sensor I had from my other system.The panel siren is nice and loud, I didn't even get to try the plug in siren as it wasn't even installedproperly and that was the last sensor I had to add once I had it installed.Extremely disappointed with the false advertising and even worst the very expensive service charges.
john
Reviewed in Canada on March 2, 2025
This alarm system works great and is loud. The customer service is amazing. I had trouble setting up the door sensors and deactivating motion sensors when home and when I emailed them on a Saturday evening, Raymond from Osi support emailed me minutes later with a detailed video explaining the correct way to set it up. And shortly after that, he took the time to actually call me to make sure I had everything set up right. That's what I call good service. Thanks Raymond. Everything works perfect 👍
Chris
Reviewed in Canada on January 16, 2025
Product is good quality and set up is easy. Hoping they expand the product line to include different devices! Adds more security comfort to your home.
Average Joe
Reviewed in the United States on January 16, 2025
Highly recommend this after living with it for several months.Pros:- Free monitoring- Self monitored- Push notifications and arming via phone app from anywhere- Display interface looks and works great.- Many setup options around sounds and visuals- Great WIFI rangeCons:- Not many, the USB plug is pretty bulky as they usually are. That would be my only "complaint"
Stephan lemieux
Reviewed in Canada on September 22, 2024
Easy to install and easy for our guest to use
Ndlelenhle
Reviewed in the United States on June 18, 2024
My biggest challenge was getting it connected to the Smart Life app; I narrowed it down to the 5Ghz band which my phone was connected to (could not force it to 2.4Ghz), so I just kept trying until it got added. Setting up is a breeze from there on out.I do wish that the buttons on the remote controller had a bit of a recess - I find myself inadvertently arming the thing simply because my palm held on the controller a bit too tightly, every now and then. Besides that gripe, I only have good things to say about this system. Works well with my Google smart home, and I find that the balance between cost and reliabiliy has been struck here.
Don Coffman
Reviewed in the United States on March 8, 2024
OSI Smart Home Alarm System (Gen 2)-11 Piece, This has exceeded my expectations, it works perfectly for my needs, I’m only using the motion sensor’s for now to monitor my downstairs area. It picks up any movement with no false alarms, very cool. I did have to adjust the sensors so the dog doesn’t set it off. Love the fact that I can arm and disarm with the remotes, the phone app or the control panel. The control panel looks like a high end system and is well designed. Lots of settings to customize to your needs. I ordered two more motion sensors for even better coverage. The only issue I’ve had so far is the power cord was too short. Fyi: It is a usb C type. I would really like to be able to use two control panels together.
DD
Reviewed in Canada on December 15, 2024
So far so good. It’s definitely loud enough. lol . Tutorials were easy to follow. Took a while to set up but everything works as described. Sensors all work had an issue with one but it was the door.We had a couple questions. Customer service was good they got back to us right away.Would definitely recommend this product.
Jason
Reviewed in Canada on November 19, 2024
I chose this higher priced security system based on the reviews and was very disappointed.It was very easy to install, except for needing to run an outlet to plug in the USB charger. The panel only lasts a few hours if not plugged in. It wouldn’t charge for the first week, so the company sent me a new cord and power block, which wasn’t the issue.Using the system, one motion sensor constantly goes off. No reason why.One of the door sensors kept setting off the alarm, saying it was being tampered with.Over all, it doesn’t get used much because it just keeps going off.I don’t recommend this.
Hargo
Reviewed in Canada on January 5, 2024
First time using a DIY system. After 6 months of research/ hesitating bought it on sale. Worked out well.Handy built-in chime feature dings when a door opens (can turn off). One annoyance, if you adjust the system volume, it changes the door chime volume and also the built-in alarm siren volume. Would be nice if these were separated, not that big of a deal, but just an FYI. External siren has its own volume level. Sirens could be louder. Best to place external one outside so your neighbours hear it.The system uses wifi, not 4G. Very easy to install/operate/use. Does NOT send text messages, but rather alerts via the app installed on your phone. If you want texts, there is an option to subscribe. The app alerts are working fine for us. App is missing some features. Can't get very granular in the settings, but I think its similar across most DIY systems.Can be set to self arm/disarm on schedule, e.g. going to sleep and waking up in the morning.We looked for a few months as I mentioned, and it was kind of intimidating at first, but good choice. After installing it, good piece of mind. The newer 2nd Gen with touch screen (this one), much better than the older one. Overall happy we have it. Does its job.
Megan
Reviewed in Canada on December 11, 2023
After using the OSI Smart Alarm System for the past three years, I recently made the switch to the new OSI Smart Alarm System Gen2, and I'm genuinely impressed with the improvements. The large display immediately caught my attention – it's not only sizeable but also exceptionally clear and vibrant.The touch display on the Gen2 is a significant upgrade in terms of appearance, speed and responsiveness. It feels like a tech refresh, making interactions with the system smoother and more intuitive. Setting up the system and adding the accessories such as the siren and sensors was very straightforward and easy, thanks to the wizard feature. Connecting to WiFi and the Smart Life app was a hassle-free process, even for less tech-savvy users like myself.The promise of continuous updates is a standout feature for me. Knowing that the Gen2 will receive ongoing fixes, updates, and new features adds long-term value to my investment. The multi-user functionality is thoughtful, providing personalized access without compromising the admin settings. Additionally, the Gen2 addressed a previous issue I had with patio window contact sensors having issues connecting as the metal frame of the patio was blocking the signal. This new system fixed that issue for me!Aesthetically, the Gen2 has won me over. It not only performs exceptionally well but also looks sleek and modern. The built-in stand is very convenient and now allows me to place on a shelf near the entrance, and built-in siren contribute to a cleaner overall appearance. This also goes for the wireless strobe siren! the whole unit plugs directly into the electrical outlet...no screwing into the wall! so now i can just move it around by unplugging and just plugging it into another outlet.The OSI Smart Alarm System Gen2 is a solid upgrade, with lots of new updates and features! The second you turn it on, you will get a good sense of the quality of the system! If you're considering buying this as your first alarm system, replacing or upgrading from the OSI Smart Alarm System Gen 1, the Gen 2 Model is 100% worth the investment for a reliable and modern home security solution.
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