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Andzhela
Reviewed in Canada on February 6, 2025
Great camera! I don’t understand why some people leave bad reviews. Yes, there are a lot of settings, and at first, I was a bit confused, but my daughter helped me figure it out.This camera has been a real lifesaver for us. After surgery, my cat has to stay in isolation for a while, and thanks to the built-in laser, he doesn’t get as bored when we’re not home. I can control the laser from my phone and watch him in real time.Some people say that you can’t save videos to a memory card—that’s not true! You just need to set it up correctly.Overall, I’m very happy with this purchase. The camera is excellent! 🔥✨
Customer
Reviewed in Canada on July 6, 2024
I am happy for the price. the sound is wonky but I hear when he meows. not sure I sound too good tho lol. all in all I like it. played laser from far away late one night. loved it. then not long after the thing stopped working . the plug in adapeter inside just went away. cant plug in now.
Mansuk Kim
Reviewed in Canada on May 4, 2024
it works very gooooooood!!!!!
Lindsay A
Reviewed in Canada on June 6, 2023
Was good for a while then all of a sudden it won’t connect to the internet. Tried resetting it and reinstalling the app but it still won’t work. I can’t get a hold of customer service either. Don’t buy this product.
VS
Reviewed in the United States on May 26, 2023
On average, this camera is good enough. Looks very nice, Good quality.I love the laser toy feature there keeping the cat in tonus even if nobody is at home.However, the app is not well organized in my opinion. You can notice some lagging with the laser. Sound communication is terrible - you need to play with 2 buttons to speak and to hear. It would be better to have just one button in order to activate/disable the sound channel.I set 3 stars only because...After the free trial period ended, the cloud image previews stopped working (see, a screenshot). You have to open each of them to figure out what was found by the motion detector there. Even the purchase of a cloud subscription doesn't help to fix that.They have online help in the app but my experience was awful.They ask to describe the problem many times (initially by the robot, then several times again by the operator) even when the screenshots were provided. Finally, they asked me to provide a login and a password for my Eye4 account, telling me I can later create a new one.This sounded weird to me. I had to reject this request and gave up on these previews.I would say you can definitely buy it to monitor and play with pets but don't expect too much.UPDATE:My case has got the continue...I was reached out to by Sharon from the VStarcam VIP service team.Sharon is very professional. After asking several reasonable questions, Sharon quickly identified the issue on their side and fixed my problem without any actions from my side. This was the exact example I would expect from professional support.I have increased the rating to 5 stars in my review because the camera and the app work perfectly for me now. The buttons' functionality in the app is not so important because this is how it was designed and you just have to get used to it.Thank you Sharon for your great service.
Linah
Reviewed in Australia on March 13, 2023
This was a pain to set up and the beeping made it just worse. However once it was all connected and set it was fine. Taking one star off for this and a couple more reasons, the instructions specified that this is a pet camera and i have to put that setting on (which i still can’t find) I could only press on the actual video to activate the pet setting and it always turns on the laser by default which is not what i want to. Second thing is that moving it left and right is very slow and makes some noise so not the best when playing with your pet. Besides that, it’s great to check on my kitten while I’m out and make sure she’s ok and even talk to her through it. She loves playing with the laser default setting too (good trick to eat dinner in peace). Managed to get adorable photos through the camera and I’m happy with the clarity even during night vision.
CatShandra
Reviewed in Canada on December 18, 2023
The camera itself is good, with high-quality images. The sound is reasonably clear. I have only been able to get it working when connected directly to my router via network cable. The WIFI setup was unattainable, despite a couple of email communications with the VStarCam support. They did attempt to help me, and were nice to deal with. I am happy I was able to get it connected, but would have preferred the WIFI connection. Another negative thing I have noticed is that the base of the unit gets in the way of the camera, so the full view is obstructed when you are trying to look down with the camera from a tabletop.
Jessica Margaret stephenson
Reviewed in Canada on January 3, 2023
I had an issue with the first one I received so they sent me a new one free of charge . My 7 cats love it so much the Lazer is their favorite part of course ! ❤️
Yarenia
Reviewed in Canada on April 17, 2023
J suis très satisfait !! De partir en vacances est pouvoir regarder mes bb 😻😻😻mais quelqu'un peux ma dire comment on fais pour effacer tout Les vidéos ?
Customer
Reviewed in Canada on March 13, 2022
It's very hard to be pleased with this pet camera when the app is so buggy. It loses connection often, suddenly locks us out, and often won't play the video recordings. Occasionally the App will change languages, going from Mandarin to English and back again without warning.That being said we are pleased with the camera itself so the hardware seems to be good quality, the issue is with the software which could be fixed with updates.We have increased our rating of this product after the fact because the seller was pleasant to deal with and helped ameliorate our concerns about our purchase of this product.
Michael
Reviewed in the United States on February 19, 2022
I have had this camera for a few days now. The setup was easy. It took me only about 10 minutes.Download their app by scanning the QR code provided with your phone camera. Remember to set it up using your WiFi on your phone set on 2G, not 5G. When is asks you to scan the specific camera QR code, you will find it on a sticker on the bottom of the camera. [Do not be misled into thinking that your phone must stay set on 2G. That is only necessary during the setup so that the camera itself is hooked up to 2G. My phone is back on 5G and my camera is operating flawlessly.]The image quality is excellent for the price of the camera. I have a 128GB micro-SD card installed (format the card using the camera app). It records 24/7. It records over the oldest video. Mine appears to store approximately 42 hours. That will probably vary depending upon the lighting, etc. The playback can be done remotely by phone, or by using a card adapter in your computer.I have also practiced using the "human detection". It also works fine. When you look at your playback list of stored videos, it will show a small icon in those videos when "humans" were detected (see my phone screen image for the first photo showing the list below the playback screen.) I keep that function turned off when I am at home.My cat LOVES the laser function. I have practiced with it remotely and he has a fantastic time chasing the red dot around my apartment. (Now sometimes when he is bored, he sits staring at the camera apparently hoping that the laser will come on!)The audio function works really well. I can get his attention remotely with my voice. He immediately knows that it is laser play time. (The second photo shows what you see in real time when viewed remotely.)For the price, I don't think anybody could go wrong buying this camera. I intend to purchase another of their units (without the laser) to place in my front window for additional security.
Doug
Reviewed in Australia on July 7, 2021
Im blown away by how much we use this camera and pointer to keep an eye on our dogs and their movements. Especially how they behave when we leave the house. Our Toy Poodle spent the first few days barking at the camera as Im sure the LEDs attract his attention (as does anything else in sight) and is always entertained with the IR dot. Our Dobermann just has a look every now and then and moves on.All in all I would recommend this above most other cameras just due to the IR dot! All the functions and maneuverability is amazing. Really very happy, especially the movement sensor so I can see what times at night the dogs have passed by the hallway.I'll be picking up some extra cheaper cameras to add to the eye4 app so we can see them in other areas though.My only gripe is the joystick control for moving the camera as it doesn't respond as expected but thats a personal gripe.
Jennifer T
Reviewed in Australia on March 1, 2021
I'm very happy with this purchase. It was simple to set up the camera and app. The camera quality is excellent. I can now watch my furbaby when I leave the house without her. It will also come in handy as added security to my home. The size of the unit is great and is unobtrusive.
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